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The Department of Veterans' Affairs is committed to customer service so we value feedback received from you. We would like to hear if you're happy with the service you've received. If you have any questions there are a number of ways to contact us:

  • Visit or telephone any of our offices
  • Write to us:

    Mental Health Programs Section
    Department of Veterans' Affairs
    GPO Box 9998
    Canberra ACT 2601

  • E-mail from this website:
  • Talk to the provider who delivers services on our behalf.

Warning:  In using Internet e-mail, you should be aware that others may be able to access the information you provide.  If you choose to use this facility, your e-mail to us may not be secure.

If we don't achieve the standards set out in the DVA Service Charter, please let us know and we will attempt to address your concerns. If you then feel that the problem has still not been resolved, you may take it to an appropriate external body, such as the Commonwealth Ombudsman.

Link to the DVA Service Charter Home Page

We appreciate you taking the time to provide us with your feedback

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