Accessing DVA Services

Learn what DVA services ex-serving ADF members are entitled to, and how to become a DVA provider.


Free mental health care

The Department of Veterans' Affairs can pay for treatment of any mental health condition without the need for the condition to be accepted as related to service. This is known as non-liability health care and is available to anyone who has served as a permanent member of the ADF.

Call the DVA provider enquiry line on 1800 550 457 for more information.

Open Arms - Veterans and Families Counselling

Open Arms (formerly VVCS) provides free and confidential, nationwide counselling and support for war and service-related mental health conditions, including anxiety, depression, PTSD and adjustment disorder. Open Arms offers counselling for relationship and family matters.

Open Arms clinicians understand military culture and work with clients to improve mental health and wellbeing. Services include:

  • individual, couple or family counselling and support for those with more complex needs
  • services to enhance family functioning and parenting
  • after-hours crisis telephone counselling and support
  • group programs to develop skills and enhance support
  • information, education and self-help resources
  • referrals to other services or specialised treatment programs.

Open Arms counsellors are available 24 hours a day, 7 days a week on 1800 011 046 (free call from landlines and some mobile networks).

Mental health services and resources

A list of DVA mental health services and resources is available.

How to become a DVA provider

Most health providers can treat DVA clients once they are accepted as a provider by Medicare and have completed a DVA Recipient Created Tax Invoice agreement. Neuropsychologists and Social Workers will need to contract directly with DVA in order to do business with us. Please phone 1800 550 457 for more information.

Health care providers are to provide services to veterans consistent with the DVA fee schedule. Where a health care provider accepts a DVA repatriation health card (Gold or White) as payment for treatment provided, the provider agrees to accept the DVA fees and conditions for the services provided. Importantly this means that DVA clients will not be charged for treatment provided under DVA health care arrangements.