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About Accessibility





This website on behalf of the Department of Veterans’ Affairs endeavours to make its web content and site navigation as accessible as possible to the widest audience. This includes those users who use assistive technology or accessibility features. By adhering to Web Content Accessibility Guidelines version 2.0 guidelines for accessible web design, we acknowledge the diversity of communication methods, available technologies and abilities of web-users in the community.

We are committed to ensuring that our website is accessible to everyone. If you have any questions or suggestions regarding the accessibility of this site, please use send an email to At-Ease@dva.gov.au as we are continually striving to improve the experience for all of our visitors.

Accessibility browser settings

Some commonly used browsers require different settings to allow users to make website more viewable. Pointers on how to make viewing websites more accessible are found at the Media Access Australia (MAA) website - http://mediaaccess.org.au/online-media/web-browsers. The MAA website has information and links to other websites that provide methods on altering text size, setting defaults for popular browsers and other tools.

Website key accessibility features

Structural Markup

Web pages on www.at-ease.dva.gov.au/veterans site include 5 different areas:

  1. Breadcrumb trail navigation above the main navigation bar to provide links back to the parent page of the current one selected or back to the site home page.
  2. A header bar that includes the main navigation.
  3. A "side bar" for the left navigation.
  4. A main content area.
  5. A footer bar.

Keyboard Accessible

  1. All elements of the site can accessible via the keyboard and navigated using the tab key and default access keys.
  2. All focus areas are highlighted upon keyboard or mouse activation.
  3. All content laid in a logical tab reader order.

Note: To enable the focus or highlight event using Safari browsers you will need to do one of the following ie:

  1. Press the Option Tab on your keyboard to focus on links (pption is the Apple Key).
  2. Enable the tab focus in your Safari browser settings using the following steps i.e.:  
    • Open Safari, and click on Preferences from the settings menu/icon.
    • Click the Advanced Tab.
    • Select 'Press Tab to highlight each item on a webpage'.

Links

  1. All links have appropriate titles included to describe the link text.
  2. All links open in the same window (except for pdf document links).
  3. All external links are indicated with an external link icon and the user is informed that the link will open in a new window.
  4. For links that are downloadable files, the file type is included in the link text.

Images

  1. Unless they are purely decorative items, all images used on this web site have suitable alt attributes otherwise they are ignored.

Navigation

  1. Multiple ways to navigate and find content using the search bar and main and left navigation menus.
  2. ‘Skip to content’ and ‘Skip to navigation’ functions have been implemented which are activated via the keyboard and appear in the website navigation above the website breadcrumb navigation.
  3. Stop, play and content navigation buttons added to the home page carousel.
  4. Alternative accessible page content made available where appropriate.
  5. All content contain appropriate page headings using correct semantic html markup.

Forms

  1. All form controls are appropriately and explicitly labeled.
  2. Forms on this site can be accessed via the keyboard.
  3. Form validation are implemented at the input field level and upon the form submission.

Adobe PDF files

Some files on our site may require that you install the following free software.

Adobe Acrobat Reader

Adobe PDF (Portable Document Format) is a universal file format that retains all the elements of a printed document as an electronic image that can be viewed, navigated, forwarded to others, or printed exactly as it appears on screen using the free Adobe Acrobat Reader software.

Adobe Reader XI accessibility

Adobe Reader XI contains specific capabilities to make it easier for people with disabilities to read PDF files, regardless of whether the files have been optimised for accessibility. It uses accessibility functions built into Windows® and Mac OS systems and allows the user to adjust their preferences to optimise the reading experience across a variety of disabilities.

Converting a PDF to text

Adobe also offers a different online conversion tools that will convert Adobe PDF files to text that are in English and most West European languages.

PDF Downloading issues

If you are experiencing problems opening a downloadable file try saving it to your computer before opening:

Right-click on the link to display the shortcut menu (or 'Control+Click' on an Apple Mac).

  1. Select 'Save Target As' from menu (or 'Download link to disk' on a Apple Mac).
  2. Browse to the directory where you want to save the file.
  3. Select 'Save'.
  4. Navigate to where you have saved the file and double-click to open.

Accessible PDF Request

If you are continuing to experience difficulties with a downloadable PDF on this site please send and email to At-Ease@dva.gov.au with the following details:

  • The publication's title.
  • The URL (i.e. where it is located on this site).
  • Any additional information that will help us with responding to your request.

Note: Some content within this site will have links to external PDFs not hosted within the At Ease website.  If you are having issues accessing/downloading this information you will need to contact the website administrator for the website containing the PDF that you are trying to access.

MP3 Files

MP3 files are one of the most commonly used audio file formats available today and can be accessed by most media players across the different media resources including the internet.

MP3 Downloading issues

If you are experiencing problems opening an MP3 file try saving it to your computer before opening:

Right-click on the link to display the shortcut menu (or 'Control+Click' on an Apple Mac).

  1. Select 'Save Target As' from menu (or 'Download link to disk' on a Apple Mac)
  2. Browse to the directory where you want to save the file.
  3. Select 'Save'.
  4. Navigate to where you have saved the file and double-click to open.

MP3 Transcript request

If you require a transcript copy of an mp3 audio file from this site please send email to At-Ease@dva.gov.au with the following details:

  • The URL (i.e. where it is located on this site).
  • Any additional information that will help us with responding to your request.
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