Australian Government Department of Veterans Affairs - At Ease - Recognise Act Maintain Australian Government Department of Veterans Affairs - At Ease - Recognise Act Maintain


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This website on behalf of the Department of Veterans’ Affairs endeavours to make its web content and site navigation as accessible as possible to the widest audience.  This includes those users who use assistive technology or accessibility features. By adhering to Web Content Accessibility Guidelines version 2.0 guidelines for accessible web design, we acknowledge the diversity of communication methods, available technologies and abilities of web-users in the community.

We are committed to ensuring that our website is accessible to everyone. If you have any questions or suggestions regarding the accessibility of this site, please use send an email to as we are continually striving to improve the experience for all of our visitors.

Accessibility browser settings

Some commonly used browsers require different settings to allow users to make website more viewable. Pointers on how to make viewing websites more accessible are found at the Media Access Australia (MAA) website - The MAA website has information and links to other websites that provide methods on altering text size, setting defaults for popular browsers and other tools.

Website key accessibility features

Structural Markup

Web pages on site include 5 different areas:

  1. Breadcrumb trail navigation above the main navigation bar to provide links back to the parent page of the current one selected or back to the site home page.
  2. A header bar that includes the main navigation.
  3. A "side bar" for the left navigation.
  4. A main content area.
  5. A footer bar.

Keyboard Accessible

  1. All elements of the site can accessible via the keyboard and navigated using the tab key and default access keys.
  2. All focus areas are highlighted upon keyboard or mouse activation.
  3. All content laid in a logical tab reader order.

Note: To enable the focus or highlight event using Safari browsers you will need to do one of the following ie:

  1. Press the Option Tab on your keyboard to focus on links. (Option is the Apple Key)
  2. Enable the tab focus in your Safari browser settings using the following steps i.e.:
    • Open Safari, and click on Preferences from the settings menu/icon.
    • Click the Advanced Tab.
    • Select 'Press Tab to highlight each item on a webpage'.


  1. All links have appropriate titles included to describe the link text.
  2. All links open in the same window (except for pdf document links).
  3. All external links are indicated with an external link icon  and the user is informed that the link will open in a new window.
  4. For links that are downloadable files, the file type is included in the link text.


  1. Unless they are purely decorative items, all images used on this web site have suitable alt attributes otherwise they are ignored.


  1. Multiple ways to navigate and find content using the search bar and main and left navigation menus
  2. ‘Skip to content’ and ‘Skip to navigation’ functions have been implemented which are activated via the keyboard and appear in the website navigation above the website breadcrumb navigation.
  3. Stop, play and content navigation buttons added to the home page carousel.
  4. All content contain appropriate page headings using correct semantic html markup.


  1. All form controls are appropriately and explicitly labeled.
  2. Forms on this site can be accessed via the keyboard.
  3. Form validation are implemented at the input field level and upon the form submission.